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We accept Visa, MasterCard, Discover Card, American Express and Paypal payments. Shipments to California will incur a 7.75% sales tax.
We will combine shipping on multiple items purchased. To take advantage of our combine shipping policy, all of your purchases must be made with one payment.
Standard Shipping: Free Shipping
Priority Shipping: $4.99 for the first item + $1.99 for any additional items.
Express shipping: $26.99 for the first item + $5.99 for any additional items.
Canada Standard Shipping: $19.99 for the first item + $5.99 for any additional items.
Australia Standard Shipping: $26.99 for the first item + $7.99 for any additional items.
Please note: For all Canada and International orders, you may be subjected to customs duties and taxes. We are not responsible and have no control over these fees.
100% Satisfaction Guaranteed. If you are not 100% satisfy with your purchase, you can return the item back to us for a full refund minus shipping charge. If you purchase an item with free shipping, then we'll deduct $5 dollars for the shipping charge. Buyer is responsible for all returning expense. A 25% restocking fee will apply if returned item is not in it's original/packaging or has sign of use.
Please note: If a package is returned back to us because of an insufficient address, non deliverable address, or refused package, then a refund will be process for the return package. The refund will be the total cost minus a $5 dollar shipping fee. Lily Direct will only be responsible for the shipping charge if it was an error from Lily Direct.
Lily Direct is a fragrance online store that specializes in customer service satisfaction. We provide the lowest price to ensure that our customers receive the best deal available for all of our fragrances. At Lily Direct, we use a direct pricing model, which offers the best possible price without the need for coupons, discount codes, or any other gimmick. We strive to provide the best customer service and we do everything in our power to resolve your concerns. We offer the lowest prices and our main objective is to make our customers happy and have you shop with us again. We are committed to making your shopping experience fun, easy, and convenient, so please let us know if there is something we can do to enhance your shopping experience.